Return and Refund Policy

At Lovely Cocoon , we are committed to providing our customers with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Here is our detailed return and refund policy:


Withdrawal period :
You have 30 days from the date you receive your order to notify us of your intention to return an item.


Condition of Returned Items :
 To be eligible for return, the item must be in the same condition you received it - new, unused, and with all tags attached.


Return Procedure :

  1. To initiate a return, please log in to your account on our website.
  2. You will then have an overview of all your orders with the possibility of submitting a return request via the "Request a return" button.
  3. Then follow the instructions to submit your request .
  4. Once your request is approved, we will provide you with a prepaid return label along with detailed shipping instructions.

Return Fees :
 We cover all return shipping costs, providing you with a hassle-free experience.


Refund Options :

  1. Purchase voucher: which you will receive instantly in your mailbox after receipt and inspection of the returned item ,
  2. Refund to the payment method used: the refund amount will appear in your bank account within 3 to 10 business days, depending on banking procedures.

Delayed or missing refunds (if applicable):
  1. If you haven't received a refund within the expected time frame, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often a processing time before a refund is posted.
  4. If you have completed all these steps and you still have not received your refund, contact us using this form .


Exchange Policy :
To exchange an item, we invite you to return the original item and place a new order.


Non-refundable item exceptions :
Please note that certain product categories, such as gift cards, digital products, and personalized items, are not eligible for return or refund.


Management of Defective Items :
In the unlikely event that you receive a defective item, please follow the standard returns procedure, stating the nature of the defect. We apologize and will replace the defective item as soon as possible at our expense.


For any questions regarding our return policy or for assistance, our customer service is available 7 days a week by filling out this form .